A while back Winning Workplaces Chairman Ken Lehman wrote an editorial in which he urged small business leaders to use tried-and-true approaches to management, while shunning passing fads, to create a productive workplace culture for the long term. Some of the fads he mentioned have been used so often by so many businesses (and certainly [...]
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Have you ever been at a big-box retailer where after the obligatory greeter you’re pretty much forgotten? I must have had hundreds of experiences by now where I was disinclined toward the sale because either an employee couldn’t lead me to the product I was looking for; or even if they did in rare cases, [...]
A true leader does not know the words confidence, “No” I “in team.” This phrase suggests that members of the team should set goals and group interests before their own objectives. The problem is that each team member has his own agenda, and the leader, each team member to show how the team’s objectives with [...]
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