I enjoyed this post by Susan Fronk on the America’s Best Business Practices blog. In it she argues that the one thing that can most positively impact your small business – over and above measures to grow revenue, cut costs, and deliver excellent customer service – is finding and keeping great employees. She provides more [...]
In a new post on the Small Business CEO blog, What Works for Business blogger Daniel Kehrer shares 13 mistakes that can jinx your business. The #8 mistake on Kehrer’s list is taking good employees for granted. He explains that, High turnover and the departure of valued employees can accelerate troubles. Rewards and recognition – [...]
In March 2009 I referenced Stan Lee’s quote from Spider-Man – With great power comes great responsibility – in warning small business owners not to take advantage of employees’ willingness to do more in a tough jobs environment. (Although, as I wrote about last week, in the year since then the hiring picture has improved [...]
Have you ever been at a big-box retailer where after the obligatory greeter you’re pretty much forgotten? I must have had hundreds of experiences by now where I was disinclined toward the sale because either an employee couldn’t lead me to the product I was looking for; or even if they did in rare cases, [...]
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