Businesses with Fewer Than 50 Employees Alone in Employing MORE People Over Last Decade

A trend of extremely small businesses – those with fewer than 50 employees; the majority of American employers – is that they have historically been underserved compared to their larger peers.  This, in fact, is a primary reason why Winning Workplaces was founded in 2001 – to equip leaders of these firms with effective, bottom [...]

Small Business Competitive Advantage: When All Employees Know Everything About the Product

Have you ever been at a big-box retailer where after the obligatory greeter you’re pretty much forgotten?  I must have had hundreds of experiences by now where I was disinclined toward the sale because either an employee couldn’t lead me to the product I was looking for; or even if they did in rare cases, [...]

Two Sources on Empowering Employees

We’ve long argued, in part based on our own employee engagement research, that empowering workers to make on-the-spot decisions and to contribute to the strategic direction of an organization provides benefits for employees (increases their job satisfaction) and for companies (typically greater customer satisfaction because issues are resolved sooner and at a lower level; as [...]

Engaging Employees the Hard Way

In my last post I mentioned the employee satisfaction level (45%) recently reported by The Conference Board and concluded by asking "whose fault is this anyway?"
When I’ve asked similar questions, I get a range of answers.  Some are adamant that it is the leader’s fault.  Some say the employee should switch jobs if they are so [...]

I Don’t Buy It: Promoting Employees Randomly

Citing Italian research which finds that random job promotion is more effective than merit-based promotion, our Top Small Company Workplaces media partner, Inc. Magazine, asks, Should job promotions be random?
The four experts Inc. brings on in its article are split – two for the idea, two against.  While I’m not of the caliber of these [...]

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